Returns and Refunds

Please ensure that you choose your products carefully as we are not obliged to exchange or refund for change of mind.

If you purchase an incorrect item or have a change of mind, you will be responsible for paying for your own shipping costs for returning your item back to our store. Shipping costs are non-refundable.

Due to the delicate nature of the products, every order is CAREFULLY packed in bubble wrap prior to dispatch, hence ensuring you receive not only the correct product but also a quality one. The courier is always notified when the package is of a delicate nature by adding a special instruction to the waybill as well the use of FRAGILE STICKERS on the package. Please ensure that when your item is received, that it is opened carefully & in a delicate manner.

In the UNLIKELY event that your package is damaged in transit (due to courier negligence which we will need to verify with them) we will look into replacing the product (dependent on stock availability) or alternatively a refund will be granted and the 'damaged item' courie'd back to us at our cost.

When purchasing through our Mystic Beauty Store, all orders are final. We cannot accept returns for exchange, refund or credit except under special circumstances (see below).

Special Circumstances

Incorrect shipment (due to our error)

We will only exchange an item in the event of receiving an incorrect shipment from us due to our error.
Please do not send your purchase back to the manufacturer. Please contact us immediately to rectify the situation.
The item must be unused and in the same condition that you received it. It must also be in the original packaging. We also require a receipt or proof of purchase.
We will arrange for our contracted courier to ship the item back to our store at our expense.

Once your return is received and inspected, we will send you an email to notify you that we have received your 'incorrect' item. We will then process the correct item for shipment to you at our expense.

Unavailability - out of stock

We will refund or credit you should the item your purchased be discontinued or out of stock.

If you choose to be refunded, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 working days (minimum).

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mysticbeautysa.com.

IN GENERAL Due to the nature of our products and for hygienic reasons, products are exempt from being exchanged or refunded.